FAQ

 

What is your shipping policy?

We aim to ship all orders within 3 working days of an order being placed, you will get an email to confirm when an order has shipped and shipping times in the UK will usually arrive 2-3 days after the shipping date. If you have any concerns at all about this or require faster shipping please email info@blank-factory.com

INTERNATIONAL SHIPPING

International orders will aim to be shipped within 3 working days of being placed and will take up to 2 weeks to arrive. If a longer period passes please get in touch. Some orders may incur additional import duties upon arrival in the destination country which the customer will be liable to pay.

Are your products natural?

We will never make false statements or lie about our ingredients as we're super proud of them and, in our view, make the best quality products! We have used a combination of natural and cruelty free synthetic ingredients which we have constantly tested on ourselves and in various quality tests.

How do I order wholesale?

Please follow the Stockist page or the White Label page at the bottom of any of our web pages for more information.

What do you do to be sustainable?

We have spent a lot of time thinking about our impact on the planet and how we can reduce it. All of our packaging is designed to be re used or recycled but we know that is not enough. If you send back the core packaging (the candle glass or the metal room spray canister) we will re use them again and send a money off voucher code for your next purchase!